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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Talkdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Vendor update on backbone connection – Datacenter Delft May 18, 2026 18:00-20:00 CEST

Reason:
The backbone connection provided by one of our vendors between our datacenters is being replaced to ensure continuity of service.


Impact:
No customer impact is expected, as redundant connectivity is in place. The circuit carries internal traffic only.


Checks:
- Verify connectivity before and after migration
- Confirm service stability on the platform
- Validate circuit performance


Rollback:
In case of unexpected issues, the connection can be reverted to the existing platform configuration.


User actions:
No actions required from the user.

Posted on May 06, 2026 - 18:11 CEST
May 17, 2026

No incidents reported today.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Completed - The scheduled maintenance has been completed.
May 6, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 CEST
Scheduled - Reason:
As part of our ongoing efforts to maintain optimal performance, increase reliability, and improve monitoring and troubleshooting capabilities, we will be performing scheduled maintenance on the BYOC SIP interconnect between EvolveIP/XTIUM and Talkdesk.

We aim to complete this work with minimal impact and appreciate your understanding as we carry out these improvements.


Impact:
We do not expect any service interruption.

Checks:
Conduct post‑maintenance validation checks to confirm that the service is operating as expected.

Rollback Plan:
If any unforeseen issues are identified after the maintenance, we will revert the configuration changes to return the service to its last known stable and fully operational state.

User Actions:
No user actions required

If you encounter any issues following the maintenance, please contact Client Support, and we will be happy to assist.

Apr 16, 15:22 CEST
May 5, 2026
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.