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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Talkdesk Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

OCC Cloud - Infrastructure Maintenance Sep 17, 2026 00:00-02:00 CEST

Reason:
Our vendor will perform infrastructure maintenance and server patching on the OCC Cloud platform to ensure continued platform stability, security, and performance.


Impact:
Every effort will be made to perform the work in the background and minimize disruption. However, during the maintenance window, there may be brief periods where end users are disconnected while backend services are being updated. If this occurs, users should be able to reconnect and continue working normally without further impact.


Checks:
- Validation of infrastructure and backend services after maintenance completion.
- Verification of application connectivity and service availability.
- Monitoring of platform health and performance throughout the maintenance window.


Rollback:
Should any unforeseen issues arise during the maintenance, the changes can be rolled back following standard operational procedures to restore service stability.


User actions:
No action is required from agents or end users before or after the maintenance.

Posted on Jun 30, 2026 - 18:27 CEST

Aug 13, 2026

No incidents reported today.

Aug 12, 2026

Resolved - Services remain healthy and stable, and the issue is now resolved.

We appreciate your patience while we addressed this service incident.

Aug 12, 17:24 CEST
Monitoring - The vendor has completed remediation activities, and services are now restored. They have updated the NS records for one of their name servers; please note that it may take 24–48 hours for the new configuration to propagate worldwide. This timeframe is not a limitation of our services, but rather the standard propagation time required by global DNS (GDNS) infrastructure to update across the internet. Consequently, some users may continue to experience this issue until their local GDNS provider picks up the new configuration.

We will continue to monitor to ensure service stability.

Aug 12, 14:04 CEST
Update - The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.
Aug 12, 13:48 CEST
Update - The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.
Aug 12, 12:50 CEST
Update - The vendor continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.
Aug 12, 11:52 CEST
Identified - The vendor has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner if significant progress occurs.
Aug 12, 10:19 CEST
Investigating - Our vendor Cisco is investigating an issue impacting the push notification service for Webex. Users of Webex using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone.

As a workaround, users can answer calls on their laptop or desk phone, or forward incoming calls to an alternative non-Webex phone number.

Our vendor is working to restore services and apologizes for the inconvenience this may cause.

Aug 12, 09:48 CEST
Completed - The scheduled maintenance has been completed.
Aug 12, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:00 CEST
Scheduled - Reason:
Scheduled maintenance will be performed by the vendor on the OCC Cloud platform to prepare for a future UI Refresh upgrade. During this maintenance window, a fix will also be applied to the Replay application.


Impact:
During the maintenance window agents may experience intermittent login and logout failures. Users who are already logged in are not expected to be affected.


Checks:
Service health, platform stability, login/logout functionality, and Replay application functionality will be monitored and validated during and after the maintenance activities.


Rollback:
If unexpected issues are encountered, the applied changes will be reverted and the platform will be restored to its previous stable state.


User actions:
No user action is required.

Jul 29, 14:04 CEST

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.