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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OCC Cloud Maintenance by Vendor Dec 10, 2025 23:00 - Dec 11, 2025 05:00 CET

Reason:
To ensure the continued stability and performance of the OCC Cloud platform our vendor will be doing a scheduled maintenance on their servers.


Impact:
We don’t expect any impact. The engineering team will be taking every precaution to complete this work behind the scenes, so the services should continue without interruption.


Checks:
Run post-maintenance test plan to ensure services are back to normal.


User actions:
No actions are required.
Posted on Dec 01, 2025 - 10:55 CET
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
OCC Cloud Maintenance by vendor
Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 CET
Scheduled - Reason:
To ensure the continued stability and performance of the OCC Cloud platform our vendor will be doing a scheduled maintenance on their SQL systems.


Impact:
We don’t expect any impact. The engineering team will be taking every precaution to complete this work behind the scenes, so the services should continue without interruption.


Checks:
Run post-maintenance test plan to ensure services are back to normal.


User actions:
No actions are required.
Nov 20, 11:45 CET
Dec 3, 2025
Dec 2, 2025
NL+UK Odido SIP Trunk Go-Live (part 2/2)
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 CET
Scheduled - Reason:
As part 2 of our internal optimalization project together with our carrier Odido we'll go-live with the UK Odido SIP trunk.


Impact:
None.
All scenario's have been tested individually and confirmed working.


Checks:
Post maintenance we'll verify:
-call processing for all interconnects on all locations


Rollback:
Odido to revert changes


User actions:
No user actions required
Nov 11, 15:28 CET
Dec 1, 2025
Unable to handle calls or getting logged out
Resolved - We have received confirmation from our customers that all impacted functionalities have been restored to their operational state.
We will therefore proceed to close this incident as resolved.
Dec 1, 13:39 CET
Update - Our vendor has implemented measures to resolve the issue, and we are seeing significant improvements. We are continuing to monitor the situation closely to ensure full stability.
Dec 1, 12:49 CET
Update - In order to solve the issues our vendor will be restarting some servers what may cause a drop of calls.
Dec 1, 12:13 CET
Investigating - We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.
Dec 1, 11:58 CET
Webex Sign-In failing
Resolved - This incident has been resolved.
Dec 1, 10:01 CET
Monitoring - The vendor has completed remediation activities, and services should be restored. Please retry signing in. If you continue to experience issues, please contact Client Support.
Dec 1, 09:43 CET
Investigating - Our vendor is currently investigating an issue impacting Webex sign-in. Users are experiencing login failures. The issue is being addressed with high priority, and updates will be provided as soon as more information becomes available.
Dec 1, 09:31 CET
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
NL+UK Odido SIP Trunk test (part 1/2)
Completed - The scheduled maintenance has been completed.
Nov 25, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:00 CET
Scheduled - Reason:
As part of our internal optimalization project we'll do a final test together with our carrier Odido before the go-live of an UK Odido SIP trunk.


Impact:
None.
All scenario's have been tested individually and confirmed working.


Checks:
During this maintenance window we'll verify:
-call processing for all interconnects on all locations


Rollback:
Odido to revert changes


User actions:
No user actions required
Nov 11, 15:22 CET
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

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