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Uptime over the past 90 days. View historical uptime.
Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Talkdesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 7, 2026

No incidents reported today.

Oct 6, 2026

Webex Calling Service Disruption
Resolved - The issue affecting Webex Calling services has been resolved.

Following vendor intervention and continued monitoring, calling functionality has returned to normal operation. Users should be able to make and receive calls without issue.

If you continue to experience problems, please sign out of the Webex application, sign back in, and restart the application if necessary. If the issue persists, please contact Customer Support.

We apologize for any inconvenience caused and thank you for your patience throughout this incident.
Oct 6, 11:07 CEST
Monitoring - The issue affecting Webex Calling services appears to have been resolved.

Users who were previously impacted and received messages indicating that phone services could not connect or had been disconnected are advised to sign out of the Webex application and sign back in. If you are still experiencing issues, please restart the Webex application and try again.

We continue to monitor the service closely and are awaiting final confirmation from the vendor. At this time, calling functionality appears to be operating normally.

We will provide a further update once the vendor has confirmed full resolution. Thank you for your patience.
Oct 6, 09:03 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 6, 08:51 CEST
Investigating - Investigating - Webex Calling Service Disruption

We are currently investigating an issue affecting Webex Calling services.
Users are still able to sign in to the Webex application; however, making and receiving phone calls is currently impacted. Affected users may see messages indicating that phone services cannot connect or have been disconnected.

The issue has been escalated to the vendor and is currently under investigation. We are awaiting further feedback and guidance from the vendor and will provide updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience while this issue is being investigated.
Oct 6, 07:54 CEST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Security Enhancement for NL ORM Portal Access
Completed - The scheduled maintenance has been completed.
Oct 1, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:00 CEST
Scheduled - Reason:
As part of our ongoing security improvements, we will implement additional access controls on the Netherlands ORM portals. The ORM portal is used to manage IVR menus, opening hours, holiday schedules, and other telephony-related settings. To further reduce the risk of unauthorized access, access to the portal will be protected through Geo-IP filtering.


Impact:
From 1 October 2026, access to the ORM portal will, by default, only be permitted from IP addresses originating from the Netherlands and the United Kingdom. Users accessing the portal from these countries are not expected to experience any impact.

Users accessing the portal from any other country may lose access once this change is implemented, unless their public IP address has been approved and added to the whitelist.


Checks:
Before and after the change, we will validate portal accessibility and confirm that approved and whitelisted IP addresses can successfully connect to the service.


Rollback:
If unexpected issues are identified following implementation, the access restrictions can be reverted while further investigation is carried out.


User actions:
If your organization has offices or users accessing the ORM portal from countries outside the Netherlands or the United Kingdom, please submit a case through our Self-Service Portal before 1 October 2026.

Please include the following information in your request:
- Public IP address or IP subnet of the affected location(s);
- Name and location of the office(s);
- Contact person for any follow-up questions.

To ensure a manageable and secure access policy, we strongly recommend accessing the portal through corporate office networks or via a corporate VPN whenever possible. Office IP addresses are generally more stable and easier to maintain on the whitelist. Home internet connections are often assigned dynamic public IP addresses that may change over time, which can result in loss of access and require additional whitelist updates.

Once received, the provided IP addresses will be reviewed and, where appropriate, added to the whitelist to ensure continued access to the ORM portal.
Sep 17, 16:33 CEST

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

IVR and application issues
Resolved - The issue has been fully resolved.

We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected.

Thank you for your patience while we worked to restore full functionality.
Sep 24, 12:16 CEST
Monitoring - A fix has been implemented, and we are monitoring the results. Customers with an active calamity switch are advised to consider disabling it while we continue to monitor service stability.
Sep 24, 10:08 CEST
Update - We are continuing to work on a fix for this issue.
Sep 24, 09:57 CEST
Identified - We have identified a potential cause of the issue and are implementing recovery actions aimed at restoring the affected services. We will provide further updates as our investigation continues.
Sep 24, 09:54 CEST
Update - We are continuing to investigate the issue. Updates will be provided as they become available.
Sep 24, 09:15 CEST
Investigating - We are currently investigating an issue affecting OBT and OCC telephony services. The impact includes IVR functionality and related applications.

This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available.

If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/
Sep 24, 08:11 CEST

Sep 23, 2026

No incidents reported.

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