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Online Business Telephony
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OBT - Device registrations
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OBT - Webex
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OBT - Callcenter Wallboard
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OBT - Receptionist application
Operational
OBT - Call recording
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OBT - Callcenter application
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OBT - Reporting
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OBT Connector
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Portal
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Ossmosis Portal
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OBT - Call Processing
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OBT - Peter Connects
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OBT - DMS
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OBT - Voicemail
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OCC Online Contact Center
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Agent application - Touchpoint
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OCC Dialer
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OCC Reporting
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OCC Supervisor
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OCC - Call Processing
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OCC Cloud
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Online Routing Manager
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IVR application
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System3.mtel.nl
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Portal.mtel.nl
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ONS Broker
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Connectivity
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VPN connectivity
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Co-location services
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IP-Sec
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Clearlogin API
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Microsoft Teams
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Microsoft Teams direct routing
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International numbers
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Akixi
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Portal
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Customer Ticketing Portal
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Portal Access
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XMAS 2024 Hours
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Talkdesk
Operational
Operational
Degraded Performance
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Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Talkdesk Explore - Scheduled Maintenance (2/2) Sep 13, 2026 10:00-14:00 CEST
Reason:
Our vendor Talkdesk will perform scheduled maintenance on the Talkdesk Explore as part of infrastructure improvements and migration activities.
Impact:
During the maintenance window (13 September 2026, 10:00 - 14:00 CEST), users may experience intermittent access issues within Talkdesk Explore, delayed data freshness, and scheduled reports may not run as expected.
User actions:
No action is required. Customers who wish to monitor progress and updates directly from Talkdesk can do so via the Talkdesk Status Page:
https://status.talkdesk.com/incidents/bgy86bw4q8lq
Posted on Sep 01, 2026 - 16:15 CEST
Our vendor Talkdesk will perform scheduled maintenance on the Talkdesk Explore as part of infrastructure improvements and migration activities.
Impact:
During the maintenance window (13 September 2026, 10:00 - 14:00 CEST), users may experience intermittent access issues within Talkdesk Explore, delayed data freshness, and scheduled reports may not run as expected.
User actions:
No action is required. Customers who wish to monitor progress and updates directly from Talkdesk can do so via the Talkdesk Status Page:
https://status.talkdesk.com/incidents/bgy86bw4q8lq
Posted on Sep 01, 2026 - 16:15 CEST
OCC Cloud - Infrastructure Maintenance Sep 17, 2026 00:00-02:00 CEST
Reason:
Our vendor will perform infrastructure maintenance and server patching on the OCC Cloud platform to ensure continued platform stability, security, and performance.
Impact:
Every effort will be made to perform the work in the background and minimize disruption. However, during the maintenance window, there may be brief periods where end users are disconnected while backend services are being updated. If this occurs, users should be able to reconnect and continue working normally without further impact.
Checks:
- Validation of infrastructure and backend services after maintenance completion.
- Verification of application connectivity and service availability.
- Monitoring of platform health and performance throughout the maintenance window.
Rollback:
Should any unforeseen issues arise during the maintenance, the changes can be rolled back following standard operational procedures to restore service stability.
User actions:
No action is required from agents or end users before or after the maintenance.
Posted on Jun 30, 2026 - 18:27 CEST
Our vendor will perform infrastructure maintenance and server patching on the OCC Cloud platform to ensure continued platform stability, security, and performance.
Impact:
Every effort will be made to perform the work in the background and minimize disruption. However, during the maintenance window, there may be brief periods where end users are disconnected while backend services are being updated. If this occurs, users should be able to reconnect and continue working normally without further impact.
Checks:
- Validation of infrastructure and backend services after maintenance completion.
- Verification of application connectivity and service availability.
- Monitoring of platform health and performance throughout the maintenance window.
Rollback:
Should any unforeseen issues arise during the maintenance, the changes can be rolled back following standard operational procedures to restore service stability.
User actions:
No action is required from agents or end users before or after the maintenance.
Posted on Jun 30, 2026 - 18:27 CEST