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OCC - Call Processing
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Talkdesk
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Scheduled Maintenance
Oracle SBC upgrade - NL Access Apr 16, 2026 21:00-23:00 CEST
Reason:
Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.
Impact:
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.
Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.
Post‑Update Checks
We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations for at least 10 minutes.
We will confirm that the SBCs report normal status in our monitoring tools.
User actions:
No user actions required
Posted on Mar 19, 2026 - 18:50 CET
Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.
Impact:
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.
Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.
Post‑Update Checks
We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations for at least 10 minutes.
We will confirm that the SBCs report normal status in our monitoring tools.
User actions:
No user actions required
Posted on Mar 19, 2026 - 18:50 CET
Scheduled maintenance Talkdesk Recordings Apr 18, 2026 02:00 - Apr 20, 2026 02:00 CEST
Reason:
Talkdesk will be conducting a resilience upgrade to their metadata database from 18th April until 20th April for Recordings.
Impact:
There will be no loss of recordings or metadata during this upgrade; however, operations over recordings might be delayed during this timeframe, but they will be queued and processed. All other services dependent on recordings: Integrations or Transcriptions will operate without impact as well.
Checks:
Conduct post‑maintenance validation checks to confirm that the service is operating as expected.
Rollback Plan:
Service restoration actions will be assessed and coordinated if required.
User Actions:
No action required
If you encounter any issues following the upgrade, please contact Client Support, and we will be happy to assist.
Posted on Apr 13, 2026 - 15:40 CEST
Talkdesk will be conducting a resilience upgrade to their metadata database from 18th April until 20th April for Recordings.
Impact:
There will be no loss of recordings or metadata during this upgrade; however, operations over recordings might be delayed during this timeframe, but they will be queued and processed. All other services dependent on recordings: Integrations or Transcriptions will operate without impact as well.
Checks:
Conduct post‑maintenance validation checks to confirm that the service is operating as expected.
Rollback Plan:
Service restoration actions will be assessed and coordinated if required.
User Actions:
No action required
If you encounter any issues following the upgrade, please contact Client Support, and we will be happy to assist.
Posted on Apr 13, 2026 - 15:40 CEST