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Maintenance
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had a partial outage.
Scheduled Maintenance
Emergency Maintenance - Firewall Replacement Jul 22, 2026 23:30 - Jul 23, 2026 01:30 CEST
Update -
Update:
The scheduled Emergency Maintenance – Firewall Replacement planned for tonight has been postponed.
The maintenance will now take place on Wednesday, 22 July, at 23:30 CEST.
This change has been made to allow for additional preparation and validation activities, helping to ensure a smooth implementation and minimize customer impact.
The previously communicated maintenance scope and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
Jul 15, 2026 - 18:43 CEST
The scheduled Emergency Maintenance – Firewall Replacement planned for tonight has been postponed.
The maintenance will now take place on Wednesday, 22 July, at 23:30 CEST.
This change has been made to allow for additional preparation and validation activities, helping to ensure a smooth implementation and minimize customer impact.
The previously communicated maintenance scope and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
Jul 15, 2026 - 18:43 CEST
Scheduled -
Reason:
As part of our infrastructure lifecycle management, we will replace the current firewall platform. The existing hardware has reached end of support and will be replaced with new hardware running the latest supported firmware to ensure continued security, stability, and performance.
Impact:
A service interruption is expected during the firewall cutover. All non-voice services will be unavailable for approximately 5–10 minutes. Services that depend on web connectivity or web service integrations, including IVR and Contact Center solutions, will experience disruption during this period. Following the cutover, additional validation and testing will be performed, during which a limited risk of intermittent service degradation may exist for up to 1 hour.
Checks:
A comprehensive post-change test plan will be executed to verify firewall functionality, network connectivity, and the availability of impacted services.
Rollback:
- Disconnect the new standby firewall
- Move network connections from the new firewall back to the existing firewall
- Reconnect services at the standby location
- Validate service restoration
User actions:
No user actions are required.
Jul 14, 2026 - 18:52 CEST
As part of our infrastructure lifecycle management, we will replace the current firewall platform. The existing hardware has reached end of support and will be replaced with new hardware running the latest supported firmware to ensure continued security, stability, and performance.
Impact:
A service interruption is expected during the firewall cutover. All non-voice services will be unavailable for approximately 5–10 minutes. Services that depend on web connectivity or web service integrations, including IVR and Contact Center solutions, will experience disruption during this period. Following the cutover, additional validation and testing will be performed, during which a limited risk of intermittent service degradation may exist for up to 1 hour.
Checks:
A comprehensive post-change test plan will be executed to verify firewall functionality, network connectivity, and the availability of impacted services.
Rollback:
- Disconnect the new standby firewall
- Move network connections from the new firewall back to the existing firewall
- Reconnect services at the standby location
- Validate service restoration
User actions:
No user actions are required.
Jul 14, 2026 - 18:52 CEST
Akixi Upgrade - 3.5.4 Jul 27, 2026 23:00 - Jul 28, 2026 00:00 CEST
Reason:
Akixi will be upgraded to version 3.5.4 delivering new user interface, features and bug fixes
Impact:
The upgrade is expected to take approximately 30 minutes. During this time, there will be no access to the wallboards and there will be no data collected whilst the upgrade is in progress.
Rollback:
N/A
User actions:
No action is required from users. However, please note that wallboards may need to be logged in again once the maintenance is complete.
Please see the video in the link below for what's new and improved:
https://akixi.com/new-akixi-ui/
Posted on Jul 13, 2026 - 14:11 CEST
Akixi will be upgraded to version 3.5.4 delivering new user interface, features and bug fixes
Impact:
The upgrade is expected to take approximately 30 minutes. During this time, there will be no access to the wallboards and there will be no data collected whilst the upgrade is in progress.
Rollback:
N/A
User actions:
No action is required from users. However, please note that wallboards may need to be logged in again once the maintenance is complete.
Please see the video in the link below for what's new and improved:
https://akixi.com/new-akixi-ui/
Posted on Jul 13, 2026 - 14:11 CEST
OCC Cloud - Infrastructure Maintenance Sep 17, 2026 00:00-02:00 CEST
Reason:
Our vendor will perform infrastructure maintenance and server patching on the OCC Cloud platform to ensure continued platform stability, security, and performance.
Impact:
Every effort will be made to perform the work in the background and minimize disruption. However, during the maintenance window, there may be brief periods where end users are disconnected while backend services are being updated. If this occurs, users should be able to reconnect and continue working normally without further impact.
Checks:
- Validation of infrastructure and backend services after maintenance completion.
- Verification of application connectivity and service availability.
- Monitoring of platform health and performance throughout the maintenance window.
Rollback:
Should any unforeseen issues arise during the maintenance, the changes can be rolled back following standard operational procedures to restore service stability.
User actions:
No action is required from agents or end users before or after the maintenance.
Posted on Jun 30, 2026 - 18:27 CEST
Our vendor will perform infrastructure maintenance and server patching on the OCC Cloud platform to ensure continued platform stability, security, and performance.
Impact:
Every effort will be made to perform the work in the background and minimize disruption. However, during the maintenance window, there may be brief periods where end users are disconnected while backend services are being updated. If this occurs, users should be able to reconnect and continue working normally without further impact.
Checks:
- Validation of infrastructure and backend services after maintenance completion.
- Verification of application connectivity and service availability.
- Monitoring of platform health and performance throughout the maintenance window.
Rollback:
Should any unforeseen issues arise during the maintenance, the changes can be rolled back following standard operational procedures to restore service stability.
User actions:
No action is required from agents or end users before or after the maintenance.
Posted on Jun 30, 2026 - 18:27 CEST