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Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OCC Cloud Server Maintenance by Vendor Feb 4, 2026 23:00 - Feb 5, 2026 03:00 CET

Reason:
Enhancing platform stability through targeted infrastructure updates


Impact:
Core services will remain operational throughout. However, there may be intermittent impact to call recording and reporting during this maintenance window.


Checks:
Run post-maintenance test plan to ensure services are back to normal.


User actions:
No action is required.
Posted on Jan 21, 2026 - 17:51 CET
Jan 24, 2026

No incidents reported today.

Jan 23, 2026
Incident – Calls May Be Disconnecting
Resolved - The incident affecting the OCC Cloud platform has been resolved. Services have been restored and are operating normally.

After implementing the fix, our engineers have monitored the platform for the past hour and all services are stable.

If you continue to experience any issues, please raise a support case with us so we can investigate further.

We apologize for the inconvenience caused and thank you for your patience.
Jan 23, 23:00 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 22:17 CET
Identified - The root cause of the issue has now been identified, and our engineers are working on implementing a fix.

If you are still experiencing service issues, please raise a support case with us so we can track the impact.
Jan 23, 22:12 CET
Investigating - We have identified an incident affecting the OCC Cloud platform which may cause calls to disconnect unexpectedly.

Our engineers are currently investigating the issue and working towards a resolution.

If you are experiencing service issues, please raise a support case with us so we can track the impact.

You may also activate your disaster recovery or failover routing if this option is available within your setup.

We will provide an update as soon as more information becomes available.
Jan 23, 22:04 CET
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

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