Critical Issue - IVR Platform
Identified - Over the weekend we have been able to partially recover the IVR platform. Unfortunately, it is not stable enough to take it back into production.

As issues persist we are expediting migrations to our new IVR platform. As this may take several weeks to complete we are implementing new and enhancing existing workarounds to restore basic reachability. If you did not do that already, please reach out to our support team to discuss available options.
Oct 26, 2026 - 08:20 CET
Update - Unfortunately, the IVR platform remains unavailable. We continue to work on resolving the issue with the highest priority.

We have several workaround options available and have successfully implemented these for multiple customers. If your organization is impacted, please contact our Support Team to discuss the most suitable solution for your reachability requirements.

Our teams remain fully engaged in the ongoing investigation and continue to monitor the situation closely. However, unless there are any significant developments, the next update will be provided on Monday.

Thank you for your patience and understanding as we work to restore the service.
Oct 23, 2026 - 20:28 CEST
Update - We continue to work on the critical issue affecting our IVR platform. The impact remains ongoing, and some customers may be unable to reach their intended destinations through the service.

Our technical teams are actively investigating recovery options and implementing mitigation measures with the highest priority.

We will provide another update as soon as additional information becomes available.
Oct 23, 2026 - 14:03 CEST
Update - We continue to investigate this issue with the highest priority. Further updates will be provided as soon as more information becomes available. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu
Oct 23, 2026 - 10:03 CEST
Investigating - We are currently experiencing a critical issue affecting the IVR platform.

Users may experience delays or disruptions, and resolution is expected to take longer than normal. Our teams are actively working to restore service as quickly as possible.

If you are impacted, please raise a case through the Self-Service Portal (https://selfservice.xtium.eu/) or contact our Helpdesk for assistance.

We will provide further updates as more information becomes available.
Oct 23, 2026 - 08:18 CEST
PHP critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619)
Update - Following the disclosure of the PHP vulnerabilities, XTIUM has reviewed its internal systems and applied the necessary mitigating measures where required.

We have also engaged all relevant vendors to determine whether any customer-facing services are affected. Based on responses received so far, only one vendor has identified potential exposure and is currently implementing remediation actions.

At present, the overall exposure to XTIUM services is considered low. We continue to work with the remaining vendors to complete our assessment and will provide further updates as additional information becomes available.
Oct 21, 2026 - 18:36 CEST
Update - As a precautionary measure, the PBX Portal (https://pbxportal.mtel.nl) has been temporarily taken offline until further notice. Should you require any configuration changes, please submit a MACD request via the Selfservice Portal (https://selfservice.xtium.eu).
Oct 21, 2026 - 16:23 CEST
Investigating - On 20 October 2026, the PHP Foundation announced two critical vulnerabilities affecting PHP. The Dutch National Cyber Security Centre (NCSC) has advised organisations to prepare to update affected systems. A security patch is due for release at 16:00 CEST today.

We are investigating this issue and reviewing it with each of our vendors to confirm whether any XTIUM services are affected and whether patching is required. We will provide further updates as we know more.

For further information, see the NCSC guidance: https://www.rijksoverheid.nl/actueel/nieuws/2026/10/21/ncsc-ernstige-kwetsbaarheden-in-php
Oct 21, 2026 - 15:33 CEST

About This Site

Welkom op de statuspagina van Evolve IP EU

Uptime over the past 90 days. View historical uptime.
Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal Operational
Customer Ticketing Portal Operational
Portal Access Operational
XMAS 2024 Hours Operational
Talkdesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 29, 2026

OCC Cloud Reporting and Chat Services Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:00 CET
Scheduled - Reason
The vendor will perform scheduled maintenance on the OCC Cloud platform to deploy application updates, fixes, and enhancements for the Reporting and Chat services.


Impact
During the maintenance window:
- Web chat sessions may experience brief interruptions or disconnections.
- Reporting services and Historical Reports will be unavailable.
- Voice services and call handling functionality will remain fully operational.


Checks
Following deployment, service health, reporting functionality, and web chat services will be validated to ensure the updates have been successfully implemented and all services are operating as expected.


Rollback
Should any unexpected issues be identified during or after deployment, the changes will be rolled back and the previous stable version of the platform will be restored.


User Actions
Important: Once the maintenance has been completed, users are advised to clear their browser cache and cookies before their next login. This will ensure that the latest application updates are loaded correctly and help prevent browser-related issues.
Oct 15, 17:00 CEST
IVR Platform Call Control Application Upgrade
Completed - The scheduled maintenance has been completed.
Oct 29, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 23:00 CET
Scheduled - Reason:
Our Engineering team will perform a scheduled upgrade of the IVR Platform Call Control application to introduce new functionality and improvements to the service.


Impact:
The maintenance window is scheduled from 28 October 2026 23:00 CEST until 29 October 2026 01:00 CEST. No service interruption is expected during this activity. The change will be deployed in a controlled manner to minimize customer impact.


Checks:
The new release will be fully validated in the test environment prior to deployment to production. Following deployment, functional and operational tests will be completed to confirm the successful implementation of the upgrade.


Rollback:
Should any issues be identified during or after deployment, the Engineering team will initiate a rollback procedure to restore the previous application version.


User actions:
No user action is required.
Oct 14, 17:51 CEST

Oct 28, 2026

Unresolved incident: Critical Issue - IVR Platform.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Intermittent call failures
Resolved - The issue has been fully resolved. Following extensive monitoring and validation, inbound and outbound calling is operating as expected.

We appreciate your patience and understanding while we worked to restore normal service.
Oct 23, 00:40 CEST
Investigating - We are aware of an issue affecting inbound and outbound call setup. Our teams are actively investigating this with the highest priority. Further updates will be provided as they become available.

If you are experiencing this issue, please raise a support case via our Self-Service Portal: https://selfservice.xtium.eu/
Oct 22, 19:52 CEST

Oct 22, 2026

Unresolved incident: PHP critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619).

Oct 21, 2026

Historical Reports portal unavailable
Resolved - The issue has been fully resolved, and the Historical Reports portal is operating as expected.
Thank you for your patience while we worked with the vendor to restore service.
Oct 21, 15:22 CEST
Monitoring - The vendor has confirmed that the issue has been resolved. Our validation checks have also verified that the Historical Reports portal is available and functioning as expected. We will continue to monitor the service to ensure ongoing stability and will provide further updates if necessary.
Oct 21, 12:44 CEST
Update - We are continuing to investigate the issue affecting Historical Reports. Further updates will be provided as soon as more information becomes available.
Oct 21, 11:13 CEST
Investigating - We are aware of an issue with the Historical Reports, where users receive an error message when accessing the portal. The issue has been escalated to the vendor as a high-priority incident and is currently under investigation. Further updates will be provided as soon as possible.
Oct 21, 10:01 CEST

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage