Microsoft outage - no e-mail communication + Teams
Investigating - Due to a worldwide Microsoft outage, Teams functionality may not work as expected and Outlook e-mail functionality is not working. Any ticket/updates via email will not be received by XTIUM. You can provide ticket updates by updating the ticket directly via the Selfservice portal https://selfservice.xtium.eu.
Nov 13, 2026 - 09:36 CET

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Uptime over the past 90 days. View historical uptime.
Online Business Telephony Operational
OBT - Device registrations Operational
OBT - Webex Operational
OBT - Callcenter Wallboard Operational
OBT - Receptionist application Operational
OBT - Call recording Operational
OBT - Callcenter application Operational
OBT - Reporting Operational
OBT Connector Operational
Portal Operational
Ossmosis Portal Operational
OBT - Call Processing Operational
OBT - Peter Connects Operational
OBT - DMS Operational
OBT - Voicemail Operational
OCC Online Contact Center Operational
Agent application - Touchpoint Operational
OCC Dialer Operational
OCC Reporting Operational
OCC Supervisor Operational
OCC - Call Processing Operational
OCC Cloud Operational
Online Routing Manager Operational
IVR application Operational
System3.mtel.nl Operational
Portal.mtel.nl Operational
ONS Broker Operational
Connectivity Operational
VPN connectivity Operational
Co-location services Operational
IP-Sec Operational
Clearlogin API Operational
Microsoft Teams Operational
Microsoft Teams direct routing Operational
Voice Services Operational
Service numbers Operational
Geographical numbers Operational
International numbers Operational
Akixi Operational
Portal Operational
Customer Ticketing Portal Degraded Performance
Portal Access Degraded Performance
XMAS 2024 Hours Operational
Talkdesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency Maintenance - Security Patching Nov 16, 2026 22:00 - Nov 17, 2026 00:00 CET

Reason:
We will perform an emergency patch on our firewall infrastructure to address recently identified security vulnerabilities. The upgrade includes critical and high-severity security fixes released by our Vendor and is being treated as a priority security change.


Impact:
The firewall is deployed in a high-availability (HA) configuration to minimize disruption during the upgrade. Brief connectivity interruptions may occur during the automatic failover process while traffic transitions between cluster nodes. Users with active VPN sessions or latency-sensitive applications may experience short interruptions during the maintenance window.


Checks:
During and after the upgrade, we will verify:
- Successful installation on all firewall nodes;
- Health and synchronization status;
- Firewall functionality and network connectivity;
- Expected active/passive failover operation;
- Normal service availability following completion of the maintenance.


Rollback:
If unexpected issues occur, we will first troubleshoot. Should recovery not be possible within the maintenance window, we will restore the previously backed-up configuration.


User actions:
No user action is required. Users who experience connectivity interruptions during the maintenance window may need to reconnect VPN sessions after the maintenance is completed.
Posted on Nov 13, 2026 - 19:19 CET

Nov 15, 2026

No incidents reported today.

Nov 14, 2026

No incidents reported.

Nov 13, 2026

Critical Issue - IVR Platform
Resolved - Following extensive recovery efforts over the last weeks, we have restored service for a select number of customers that were too complicated on the existing IVR platform. While the platform is operational for these customers, it is currently not considered stable enough to return all affected customers to the platform.

To restore services as quickly as possible, the remaining affected customers have been migrated to our new IVR platform. At this time, the migrated services are operating as expected, with only minor configuration adjustments still being completed where required.

As the services have been restored through either recovery or migration, we will now proceed with closing the related incident cases.

Should you experience any issues or notice unexpected behaviour, please contact our Support team directly. We will prioritise any remaining questions or post-migration adjustments and assist as quickly as possible.

Thank you for your patience and cooperation throughout this incident.
Nov 13, 18:06 CET
Identified - Over the weekend we have been able to partially recover the IVR platform. Unfortunately, it is not stable enough to take it back into production.

As issues persist we are expediting migrations to our new IVR platform. As this may take several weeks to complete we are implementing new and enhancing existing workarounds to restore basic reachability. If you did not do that already, please reach out to our support team to discuss available options.
Oct 26, 08:20 CET
Update - Unfortunately, the IVR platform remains unavailable. We continue to work on resolving the issue with the highest priority.

We have several workaround options available and have successfully implemented these for multiple customers. If your organization is impacted, please contact our Support Team to discuss the most suitable solution for your reachability requirements.

Our teams remain fully engaged in the ongoing investigation and continue to monitor the situation closely. However, unless there are any significant developments, the next update will be provided on Monday.

Thank you for your patience and understanding as we work to restore the service.
Oct 23, 20:28 CEST
Update - We continue to work on the critical issue affecting our IVR platform. The impact remains ongoing, and some customers may be unable to reach their intended destinations through the service.

Our technical teams are actively investigating recovery options and implementing mitigation measures with the highest priority.

We will provide another update as soon as additional information becomes available.
Oct 23, 14:03 CEST
Update - We continue to investigate this issue with the highest priority. Further updates will be provided as soon as more information becomes available. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu
Oct 23, 10:03 CEST
Investigating - We are currently experiencing a critical issue affecting the IVR platform.

Users may experience delays or disruptions, and resolution is expected to take longer than normal. Our teams are actively working to restore service as quickly as possible.

If you are impacted, please raise a case through the Self-Service Portal (https://selfservice.xtium.eu/) or contact our Helpdesk for assistance.

We will provide further updates as more information becomes available.
Oct 23, 08:18 CEST

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Major disruption affecting telephony services.
Resolved - This incident has been resolved.
Nov 10, 21:00 CET
Monitoring - We have implemented additional workarounds for affected call scenarios. Based on our observations, we believe the vast majority of scenarios are now covered, and service reachability has been restored. We will continue to closely monitor the situation and implement further mitigation measures where necessary.
Nov 3, 12:48 CET
Investigating - A workaround has been implemented, restoring reachability for a number of the affected phone numbers. Some numbers may still experience service disruption. We continue to closely monitor the situation and will implement additional mitigation measures where possible.

We are awaiting further updates on Odido's recovery efforts and will share additional information as soon as it becomes available.
Nov 3, 10:59 CET
Identified - We have identified the cause of the disruption as a fibre network outage affecting one of our external connectivity providers.

The provider is working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
Nov 3, 09:47 CET
Investigating - We are currently experiencing a major disruption affecting our telephony services. Customers may experience issues with incoming and outgoing calls.
Our technical teams are actively investigating the issue and working to restore services as quickly as possible.
We will provide further updates through this status page as soon as more information becomes available
Nov 3, 09:25 CET

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Inbound and outbound calls fail
Resolved - Our vendor implemented a permanent solution on Thursday at 20:44 CET, which has successfully resolved the issue. Subsequent monitoring has confirmed normal service operation, and no further impact is expected.
Nov 5, 22:21 CET
Investigating - We have identified an issue affecting inbound and outbound call setup. As a result, some call attempts may not complete successfully. Our vendor is investigating the issue with the highest priority. In the meantime, we are exploring potential workarounds to mitigate the impact on affected services. We will provide further updates as more information becomes available.
Nov 5, 14:00 CET
Anywhere portal NL
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 19:00 CET
Scheduled - Reason:
Essential maintenance will be carried out on the NL Anywhere Portal (https://anywhere.portal.evolveip.eu) this evening from 19:00 (CET) to resolve an issue with password reset functionality.

Impact:
During the maintenance window, the Anywhere Portal will be unavailable. Users will not be able to access or manage their Anywhere Portal settings during this period.

Checks:
Conduct post‑maintenance validation checks to confirm that the service is operating as expected.

Rollback Plan:
If any issues are identified that cannot be resolved within the maintenance window, changes will be rolled back to the previous stable state using the latest available backup.

User Actions:
No actions required

If you encounter any issues following the maintenance, please contact Client Support, and we will be happy to assist.
Nov 4, 11:11 CET

Nov 4, 2026

PHP critical security vulnerabilities (CVE-2026-109618 and CVE-2026-109619)
Resolved - The assessment was completed, and the necessary remediation measures have been implemented.
No further action is required, and this is now considered resolved.
Nov 4, 12:13 CET
Update - Following the disclosure of the PHP vulnerabilities, XTIUM has reviewed its internal systems and applied the necessary mitigating measures where required.

We have also engaged all relevant vendors to determine whether any customer-facing services are affected. Based on responses received so far, only one vendor has identified potential exposure and is currently implementing remediation actions.

At present, the overall exposure to XTIUM services is considered low. We continue to work with the remaining vendors to complete our assessment and will provide further updates as additional information becomes available.
Oct 21, 18:36 CEST
Update - As a precautionary measure, the PBX Portal (https://pbxportal.mtel.nl) has been temporarily taken offline until further notice. Should you require any configuration changes, please submit a MACD request via the Selfservice Portal (https://selfservice.xtium.eu).
Oct 21, 16:23 CEST
Investigating - On 20 October 2026, the PHP Foundation announced two critical vulnerabilities affecting PHP. The Dutch National Cyber Security Centre (NCSC) has advised organisations to prepare to update affected systems. A security patch is due for release at 16:00 CEST today.

We are investigating this issue and reviewing it with each of our vendors to confirm whether any XTIUM services are affected and whether patching is required. We will provide further updates as we know more.

For further information, see the NCSC guidance: https://www.rijksoverheid.nl/actueel/nieuws/2026/10/21/ncsc-ernstige-kwetsbaarheden-in-php
Oct 21, 15:33 CEST

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

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