Update - Following the disclosure of the PHP vulnerabilities, XTIUM has reviewed its internal systems and applied the necessary mitigating measures where required.
We have also engaged all relevant vendors to determine whether any customer-facing services are affected. Based on responses received so far, only one vendor has identified potential exposure and is currently implementing remediation actions.
At present, the overall exposure to XTIUM services is considered low. We continue to work with the remaining vendors to complete our assessment and will provide further updates as additional information becomes available.
Oct 21, 2026 - 18:36 CEST
We have also engaged all relevant vendors to determine whether any customer-facing services are affected. Based on responses received so far, only one vendor has identified potential exposure and is currently implementing remediation actions.
At present, the overall exposure to XTIUM services is considered low. We continue to work with the remaining vendors to complete our assessment and will provide further updates as additional information becomes available.
Oct 21, 2026 - 18:36 CEST
Update - As a precautionary measure, the PBX Portal (https://pbxportal.mtel.nl) has been temporarily taken offline until further notice. Should you require any configuration changes, please submit a MACD request via the Selfservice Portal (https://selfservice.xtium.eu).
Oct 21, 2026 - 16:23 CEST
Oct 21, 2026 - 16:23 CEST
Investigating - On 20 October 2026, the PHP Foundation announced two critical vulnerabilities affecting PHP. The Dutch National Cyber Security Centre (NCSC) has advised organisations to prepare to update affected systems. A security patch is due for release at 16:00 CEST today.
We are investigating this issue and reviewing it with each of our vendors to confirm whether any XTIUM services are affected and whether patching is required. We will provide further updates as we know more.
For further information, see the NCSC guidance: https://www.rijksoverheid.nl/actueel/nieuws/2026/10/21/ncsc-ernstige-kwetsbaarheden-in-php
Oct 21, 2026 - 15:33 CEST
We are investigating this issue and reviewing it with each of our vendors to confirm whether any XTIUM services are affected and whether patching is required. We will provide further updates as we know more.
For further information, see the NCSC guidance: https://www.rijksoverheid.nl/actueel/nieuws/2026/10/21/ncsc-ernstige-kwetsbaarheden-in-php
Oct 21, 2026 - 15:33 CEST
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Online Business Telephony
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OBT - Device registrations
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OBT - Webex
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OBT - Callcenter Wallboard
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OBT - Receptionist application
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OBT - Call recording
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OBT - Callcenter application
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OBT - Reporting
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OBT Connector
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Ossmosis Portal
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OBT - Call Processing
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OBT - Peter Connects
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OBT - DMS
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OBT - Voicemail
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OCC Online Contact Center
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Agent application - Touchpoint
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OCC Dialer
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OCC Reporting
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OCC Supervisor
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OCC - Call Processing
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Portal.mtel.nl
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Akixi
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Degraded Performance
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Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OCC Cloud Reporting and Chat Services Maintenance Oct 28, 2026 22:00 - Oct 29, 2026 03:00 CET
Reason
The vendor will perform scheduled maintenance on the OCC Cloud platform to deploy application updates, fixes, and enhancements for the Reporting and Chat services.
Impact
During the maintenance window:
- Web chat sessions may experience brief interruptions or disconnections.
- Reporting services and Historical Reports will be unavailable.
- Voice services and call handling functionality will remain fully operational.
Checks
Following deployment, service health, reporting functionality, and web chat services will be validated to ensure the updates have been successfully implemented and all services are operating as expected.
Rollback
Should any unexpected issues be identified during or after deployment, the changes will be rolled back and the previous stable version of the platform will be restored.
User Actions
Important: Once the maintenance has been completed, users are advised to clear their browser cache and cookies before their next login. This will ensure that the latest application updates are loaded correctly and help prevent browser-related issues.
Posted on Oct 15, 2026 - 17:00 CEST
The vendor will perform scheduled maintenance on the OCC Cloud platform to deploy application updates, fixes, and enhancements for the Reporting and Chat services.
Impact
During the maintenance window:
- Web chat sessions may experience brief interruptions or disconnections.
- Reporting services and Historical Reports will be unavailable.
- Voice services and call handling functionality will remain fully operational.
Checks
Following deployment, service health, reporting functionality, and web chat services will be validated to ensure the updates have been successfully implemented and all services are operating as expected.
Rollback
Should any unexpected issues be identified during or after deployment, the changes will be rolled back and the previous stable version of the platform will be restored.
User Actions
Important: Once the maintenance has been completed, users are advised to clear their browser cache and cookies before their next login. This will ensure that the latest application updates are loaded correctly and help prevent browser-related issues.
Posted on Oct 15, 2026 - 17:00 CEST
IVR Platform Call Control Application Upgrade Oct 28, 2026 23:00 - Oct 29, 2026 01:00 CET
Reason:
Our Engineering team will perform a scheduled upgrade of the IVR Platform Call Control application to introduce new functionality and improvements to the service.
Impact:
The maintenance window is scheduled from 28 October 2026 23:00 CEST until 29 October 2026 01:00 CEST. No service interruption is expected during this activity. The change will be deployed in a controlled manner to minimize customer impact.
Checks:
The new release will be fully validated in the test environment prior to deployment to production. Following deployment, functional and operational tests will be completed to confirm the successful implementation of the upgrade.
Rollback:
Should any issues be identified during or after deployment, the Engineering team will initiate a rollback procedure to restore the previous application version.
User actions:
No user action is required.
Posted on Oct 14, 2026 - 17:51 CEST
Our Engineering team will perform a scheduled upgrade of the IVR Platform Call Control application to introduce new functionality and improvements to the service.
Impact:
The maintenance window is scheduled from 28 October 2026 23:00 CEST until 29 October 2026 01:00 CEST. No service interruption is expected during this activity. The change will be deployed in a controlled manner to minimize customer impact.
Checks:
The new release will be fully validated in the test environment prior to deployment to production. Following deployment, functional and operational tests will be completed to confirm the successful implementation of the upgrade.
Rollback:
Should any issues be identified during or after deployment, the Engineering team will initiate a rollback procedure to restore the previous application version.
User actions:
No user action is required.
Posted on Oct 14, 2026 - 17:51 CEST