Resolved -
Following extensive monitoring, we have observed no further irregularities and consider the issue resolved. Should you experience any additional issues, please contact Client Support.
May 26, 16:20 CEST
Monitoring -
The issue seems to be resolved. We kindly ask you to disable the emergency routing and check whether the issue has indeed been resolved. If the issue persists, please contact our Support team.
May 26, 12:09 CEST
Update -
We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.
May 26, 11:08 CEST
Investigating -
We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.
May 26, 10:07 CEST