Login Touchpoint fails - OCC Cloud

Incident Report for Evolve IP EU

Resolved

The login issue has been resolved.

Thank you for your patience while we worked to restore full functionality.

Posted Jul 16, 2026 - 14:33 CEST

Monitoring

We have received confirmation from our vendor that the issue is expected to be resolved. Initial tests are positive. Agents who are not yet logged in are advised to try again.

Posted Jul 16, 2026 - 10:28 CEST

Investigating

We are currently investigating a login issue with Touchpoint OCC Cloud. After entering credentials and selecting whether or not to use client services, an error message appears that prevents login.

We are investigating this issue with high priority together with our vendor and will share updates as soon as more information becomes available.

Posted Jul 16, 2026 - 10:19 CEST

This incident affected: OCC Online Contact Center (OCC Cloud).