Emergency Maintenance - Firewall Replacement
Scheduled Maintenance
Report for Evolve IP EU
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
Update:
The scheduled Emergency Maintenance – Firewall Replacement planned for tonight has been postponed.
The maintenance will now take place on Wednesday, 22 July, at 23:30 CEST.
This change has been made to allow for additional preparation and validation activities, helping to ensure a smooth implementation and minimize customer impact.
The previously communicated maintenance scope and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
The scheduled Emergency Maintenance – Firewall Replacement planned for tonight has been postponed.
The maintenance will now take place on Wednesday, 22 July, at 23:30 CEST.
This change has been made to allow for additional preparation and validation activities, helping to ensure a smooth implementation and minimize customer impact.
The previously communicated maintenance scope and expected impact remain unchanged. We apologize for any inconvenience and appreciate your understanding.
Scheduled
Reason:
As part of our infrastructure lifecycle management, we will replace the current firewall platform. The existing hardware has reached end of support and will be replaced with new hardware running the latest supported firmware to ensure continued security, stability, and performance.
Impact:
A service interruption is expected during the firewall cutover. All non-voice services will be unavailable for approximately 5–10 minutes. Services that depend on web connectivity or web service integrations, including IVR and Contact Center solutions, will experience disruption during this period. Following the cutover, additional validation and testing will be performed, during which a limited risk of intermittent service degradation may exist for up to 1 hour.
Checks:
A comprehensive post-change test plan will be executed to verify firewall functionality, network connectivity, and the availability of impacted services.
Rollback:
- Disconnect the new standby firewall
- Move network connections from the new firewall back to the existing firewall
- Reconnect services at the standby location
- Validate service restoration
User actions:
No user actions are required.
As part of our infrastructure lifecycle management, we will replace the current firewall platform. The existing hardware has reached end of support and will be replaced with new hardware running the latest supported firmware to ensure continued security, stability, and performance.
Impact:
A service interruption is expected during the firewall cutover. All non-voice services will be unavailable for approximately 5–10 minutes. Services that depend on web connectivity or web service integrations, including IVR and Contact Center solutions, will experience disruption during this period. Following the cutover, additional validation and testing will be performed, during which a limited risk of intermittent service degradation may exist for up to 1 hour.
Checks:
A comprehensive post-change test plan will be executed to verify firewall functionality, network connectivity, and the availability of impacted services.
Rollback:
- Disconnect the new standby firewall
- Move network connections from the new firewall back to the existing firewall
- Reconnect services at the standby location
- Validate service restoration
User actions:
No user actions are required.
This scheduled maintenance affected: Online Business Telephony (OBT - Device registrations, OBT - Webex, OBT - Callcenter Wallboard, OBT - Receptionist application, OBT - Call recording, OBT - Callcenter application, OBT - Reporting, OBT Connector, Portal, Ossmosis Portal, OBT - Peter Connects, OBT - Voicemail), Online Routing Manager (IVR application, System3.mtel.nl, Portal.mtel.nl, ONS Broker), and OCC Online Contact Center (Agent application - Touchpoint, OCC Dialer, OCC - Call Processing, OCC Cloud).