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Online Business Telephony
Operational
OBT - Device registrations
Operational
OBT - Webex
Operational
OBT - Callcenter Wallboard
Operational
OBT - Receptionist application
Operational
OBT - Call recording
Operational
OBT - Callcenter application
Operational
OBT - Reporting
Operational
OBT Connector
Operational
Portal
Operational
Ossmosis Portal
Operational
OBT - Call Processing
Operational
OBT - Peter Connects
Operational
OBT - DMS
Operational
OBT - Voicemail
Operational
OCC Online Contact Center
Operational
Agent application - Touchpoint
Operational
OCC Dialer
Operational
OCC Reporting
Operational
OCC Supervisor
Operational
OCC - Call Processing
Operational
OCC Cloud
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Online Routing Manager
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IVR application
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System3.mtel.nl
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Portal.mtel.nl
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ONS Broker
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Connectivity
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VPN connectivity
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Co-location services
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IP-Sec
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Clearlogin API
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Microsoft Teams
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Microsoft Teams direct routing
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Voice Services
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Service numbers
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Geographical numbers
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International numbers
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Akixi
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Portal
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Customer Ticketing Portal
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Portal Access
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XMAS 2024 Hours
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OCC Cloud Maintenance – UI & Backend Updates (1/2) Apr 15, 2026 00:00-08:00 CEST
Reason:
This maintenance is part one of a two‑phase update.
Our vendor will deploy the latest CCaaS hotfix patches to the OCC Cloud platform. These updates include backend enhancements and updates for Agent UI and Admin services.
End users will not see any UI changes after this phase.
Impact:
End users should not notice any functional changes.
During the maintenance window, there may be brief disconnections while backend services are updated. Users can simply log in again and continue working.
We will continue internal testing separately; customers will only be migrated once it is fully ready, and they will be informed beforehand.
Checks:
Post‑maintenance validation will confirm that all services, including backend components, are operating correctly.
Rollback:
If required, changes can be reverted following standard rollback procedures.
User actions:
After the maintenance, end users should not experience any impact.
However, if users encounter unexpected issues, they can clear the cookies and browser cache to ensure all updates are applied.
Posted on Mar 31, 2026 - 18:18 CEST
This maintenance is part one of a two‑phase update.
Our vendor will deploy the latest CCaaS hotfix patches to the OCC Cloud platform. These updates include backend enhancements and updates for Agent UI and Admin services.
End users will not see any UI changes after this phase.
Impact:
End users should not notice any functional changes.
During the maintenance window, there may be brief disconnections while backend services are updated. Users can simply log in again and continue working.
We will continue internal testing separately; customers will only be migrated once it is fully ready, and they will be informed beforehand.
Checks:
Post‑maintenance validation will confirm that all services, including backend components, are operating correctly.
Rollback:
If required, changes can be reverted following standard rollback procedures.
User actions:
After the maintenance, end users should not experience any impact.
However, if users encounter unexpected issues, they can clear the cookies and browser cache to ensure all updates are applied.
Posted on Mar 31, 2026 - 18:18 CEST
Oracle SBC upgrade - NL Peering Apr 15, 2026 21:00-23:00 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Mar 19, 2026 - 18:51 CET
Mar 19, 2026 - 18:51 CET
Scheduled -
Reason:
Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.
Impact:
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.
Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.
Post‑Update Checks
We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations.
We will confirm that the SBCs report normal status in our monitoring tools.
User actions:
No user actions required
Mar 19, 2026 - 18:45 CET
Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.
Impact:
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.
Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.
Post‑Update Checks
We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations.
We will confirm that the SBCs report normal status in our monitoring tools.
User actions:
No user actions required
Mar 19, 2026 - 18:45 CET
OCC Cloud Maintenance – UI & Backend Updates (2/2) Apr 16, 2026 00:00-08:00 CEST
Reason:
This is part two of the two‑phase maintenance.
Our vendor will continue deploying the latest CCaaS hotfix patches and backend service updates to bring the platform fully to the latest software level.
This second phase also does not introduce any visible UI changes for end users.
Impact:
No functional differences are expected for customers.
As with the first phase, users may be briefly disconnected during the maintenance window. Logging in again will allow them to continue working.
We will continue internal testing separately; customers will only be migrated once it is fully ready, and they will be informed beforehand.
Checks:
Post‑maintenance checks will confirm platform stability and correct operation of all components.
Rollback:
If issues arise, the changes can be reverted using the standard rollback process.
User actions:
After the maintenance, end users should not experience any impact.
If issues do occur, users can clear cookies and browser cache to ensure latest changes are applied.
Posted on Mar 31, 2026 - 18:20 CEST
This is part two of the two‑phase maintenance.
Our vendor will continue deploying the latest CCaaS hotfix patches and backend service updates to bring the platform fully to the latest software level.
This second phase also does not introduce any visible UI changes for end users.
Impact:
No functional differences are expected for customers.
As with the first phase, users may be briefly disconnected during the maintenance window. Logging in again will allow them to continue working.
We will continue internal testing separately; customers will only be migrated once it is fully ready, and they will be informed beforehand.
Checks:
Post‑maintenance checks will confirm platform stability and correct operation of all components.
Rollback:
If issues arise, the changes can be reverted using the standard rollback process.
User actions:
After the maintenance, end users should not experience any impact.
If issues do occur, users can clear cookies and browser cache to ensure latest changes are applied.
Posted on Mar 31, 2026 - 18:20 CEST
Oracle SBC upgrade - NL Access Apr 16, 2026 21:00-23:00 CEST
Reason:
Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.
Impact:
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.
Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.
Post‑Update Checks
We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations for at least 10 minutes.
We will confirm that the SBCs report normal status in our monitoring tools.
User actions:
No user actions required
Posted on Mar 19, 2026 - 18:50 CET
Planned Maintenance – SBC Firmware Update
We will be updating our Session Border Controllers (SBCs) to the latest supported firmware.
Impact:
No service impact is expected. During the switchover between SBCs, some active device registrations may briefly drop but should automatically reconnect within moments.
Rollback Plan
If needed, we can quickly return the SBCs to the previous firmware version.
Post‑Update Checks
We will verify overall system health, sessions, and registrations before and after the change.
We will monitor call processing and registrations for at least 10 minutes.
We will confirm that the SBCs report normal status in our monitoring tools.
User actions:
No user actions required
Posted on Mar 19, 2026 - 18:50 CET