Evolve IP EU Status

All Systems Operational

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Online Business Telephony Operational

OBT - Device registrations Operational

OBT - Webex Operational

OBT - Callcenter Wallboard Operational

OBT - Receptionist application Operational

OBT - Call recording Operational

OBT - Callcenter application Operational

OBT - Reporting Operational

OBT Connector Operational

Portal Operational

Ossmosis Portal Operational

OBT - Call Processing Operational

OBT - Peter Connects Operational

OBT - DMS Operational

OBT - Voicemail Operational

OCC Online Contact Center Operational

Agent application - Touchpoint Operational

OCC Dialer Operational

OCC Reporting Operational

OCC Supervisor Operational

OCC - Call Processing Operational

OCC Cloud Operational

Online Routing Manager Operational

IVR application Operational

System3.mtel.nl Operational

Portal.mtel.nl Operational

ONS Broker Operational

Connectivity Operational

VPN connectivity Operational

Co-location services Operational

IP-Sec Operational

Clearlogin API Operational

Microsoft Teams Operational

Microsoft Teams direct routing Operational

Voice Services Operational

Service numbers Operational

Geographical numbers Operational

International numbers Operational

Akixi Operational

Portal Operational

Customer Ticketing Portal Operational

Portal Access Operational

XMAS 2024 Hours Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

OCC7 Production Certificate Renewal (not affecting OCC Cloud)

Completed - The scheduled maintenance has been completed.
Sep 17, 01:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:30 CEST

Scheduled - Reason:
We need to renew the production domain (*.occ7.mtel.eu) certificate for OCC7, which is expiring on September 17th, 2025.

Impact:
Customers using the Dialer may need to refresh their Campaign Manager after maintenance.
After renewal of the certificate, the SSO agent might need to refresh their SSO website and re-login.

Checks:
Validate new certificate has been uploaded, test service functionality

Rollback:
Reinstate the expiring certificate to allow troubleshooting

User actions:
For customers using the Dialer: If the client Campaign Manager loses connection. You need to refresh your browser and re-login.

If the connection is lost for an SSO agent during maintenance, please refresh the SSO website and try to re-login.
Sep 3, 15:40 CEST

Emergency Maintenance OCC Cloud

Completed - The scheduled maintenance has been completed.
Sep 17, 01:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 CEST

Scheduled - Reason:
To ensure the continued stability and performance of our platform, our vendor will restart the social connector server used for chat.

Impact:
During the maintenance window, active chats may be temporarily disconnected, and new logins may not be accepted. Users who are already logged in will remain connected and are not expected to be affected.

Checks:
Run post-maintenance test plan to ensure services are back to normal.

Rollback:
This maintenance does not involve any changes that require a rollback procedure.

User actions:
No disruption is expected for logged-in users. If you experience any issues, please reconnect once the maintenance is complete.
Sep 16, 18:13 CEST

Sep 16, 2025

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

OCC Cloud - Touchpoint Login Failure

Resolved - We have concluded our monitoring and can confirm that all systems are functioning as expected.
We appreciate your patience while we worked to fully restore service.
Sep 8, 18:56 CEST

Update - A fix has been implemented for the issue affecting user logins, which should now be resolved. The login duration is expected to be back to normal.

We will continue to monitor the situation. If you are still experiencing the issue, please update your ticket or contact the XTIUM Client Support team.
Sep 8, 17:34 CEST

Monitoring - We are seeing improvements and advise users to try logging in to Touchpoint again. Please note that the login process may take longer than usual.
Sep 8, 17:04 CEST

Investigating - We are aware of an issue impacting OCC Cloud clients getting logged out and are unable to log in to the Touchpoint application. We are investigating this with the highest priority and will share further updates as soon as they become available.

If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu/
Sep 8, 15:42 CEST

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Emergency maintenance NL Loadbalancer

Completed - The scheduled maintenance has been completed.
Sep 5, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 CEST

Scheduled - Reason:
As part of our ongoing efforts to maintain optimal performance and reliability of our infrastructure, we will be performing scheduled maintenance on the NL Netscaler environment. This activity will include a controlled failover and further inspection of the virtual server configurations to ensure continued stability and efficiency.

We aim to complete this work with minimal impact and appreciate your understanding as we carry out these improvements.

Impact:
Users with active sessions may experience a short interruption and be required to reconnect during the failover.

Checks:
Run post-maintenance test plan to ensure services are back to normal.

Rollback Plan:
Restore the old configuration

User Actions:
Users may need to log back in to the Call Center/Receptionist application after the failover has taken place.

If you encounter any issues following the upgrade, please contact Client Support, and we will be happy to assist.
Sep 4, 16:57 CEST

Sep 4, 2025

OCC Login issues

Resolved - The Touchpoint login issue has been fully resolved.

We have completed monitoring and confirmed that all systems are operating normally. Affected customers have confirmed that services are functioning as expected.

Thank you for your patience while we worked to restore full functionality.
Sep 4, 13:35 CEST

Monitoring - Good morning,

Last night the vendor of the OCC platform has performed extensive maintenance on their services. The issues that were being experienced yesterday with regards to the OCC platform should no longer be active, and everything should be in working order again. We are currently monitoring the situation together with the Vendor.

Please contact us ASAP if you notice any issues. You can contact us either via +31884283111 or by raising a ticket via our selfservice portal (https://selfservice.xtium.eu/)
Sep 3, 08:13 CEST

Update - Our vendor has isolated the issue to their database cluster. To fully restore services, a system reboot will be performed tonight.

During this time, services may remain partially impacted. Once the reboot is complete, our teams will monitor the environment during the morning to ensure stability. We kindly ask customers to also monitor their services and reach out to us if any issues persist.

We sincerely thank you for your patience and cooperation while we work together with our vendor to resolve this incident as quickly as possible.
Sep 2, 18:36 CEST

Update - We are aware that some customers have experienced new logout and sign-in issues with Touchpoint.

Our teams are working closely with the affected customers to provide suitable workarounds while continuing to investigate the underlying cause.

Further updates will follow as soon as more information is available.
Sep 2, 15:49 CEST

Update - Based on our testing and monitoring, the Touchpoint login duration has significantly improved. Our teams are continuing to work on resolving an issue with signing in to Touchpoint via SSO. We will share new updates as soon as they become available.
Sep 2, 14:09 CEST

Identified - Please try logging in to Touchpoint again. The login process may take slightly longer than usual (up to 30 seconds) or may require additional attempts.

If all agents are able to log in successfully, consider disabling the emergency routing and verify whether the issue has been fully resolved.

We are still actively working on a full resolution. If the problem persists, please contact our XTIUM Client Support team.
Sep 2, 12:28 CEST

Update - We are continuing to investigate the issue with the highest priority. We will share further updates as soon as new information becomes available. Thank you for your patience.
Sep 2, 11:34 CEST

Update - We continue to investigate this issue in collaboration with our vendor. As part of the resolution process, logged-in agents may be automatically logged out of Touchpoint. Further updates will be provided as they become available.
Sep 2, 10:23 CEST

Update - We are still investigating the issue with the highest priority together with the vendor. unfortunately, at this time we are unable to give an ETA concerning the resolution time. We will keep you updated on any developments via this statuspage.
Sep 2, 09:26 CEST

Update - As a follow up on the initial incident notification, please be aware that we will strive to provide you with any updates as soon as possible, and within the next hour at the latest.

If in the meantime you are looking for a workaround for your service, please contact us via 0884283111 or create an incident via our selfservice portal (https://selfservice.evolveip.eu/)
Sep 2, 08:46 CEST

Investigating - We are currently investigating an issue concerning OCC Touchpoint (Cloud version), where agents are unable to login, but instead are given an error message indicating an unknown error has occurred during AIS Authentication (it is possible agent might see a different error notification).

For now, this seems to be limited to the Touchpoint application only.

We are investigating the issue with the highest priority and we have contacted the supplier of the OCC application to also investigate this with the highest priority.
Sep 2, 08:43 CEST

Callcenter and Receptionist login issue

Resolved - The login issue has been fully resolved.

We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected.

Thank you for your patience while we worked to restore full functionality.
Sep 4, 10:34 CEST

Monitoring - A fix has been implemented, and we are monitoring the results. Please retry logging in on your portal. If the issue persists, please contact our XTIUM Support team.
Sep 4, 08:52 CEST

Investigating - We are currently aware of an issue preventing users from logging in to the Callcenter and Receptionist applications. After entering your credentials, a loading icon appears, but the page then returns to the login screen. We are investigating this issue with high priority. We will provide an update as soon as possible.

https://callcenter.voip.evolveip.eu/callcenter/
https://receptionist.voip.evolveip.eu/receptionist/
Sep 4, 08:06 CEST

ESXi Host Upgrades Amsterdam

Completed - The scheduled maintenance has been completed.
Sep 4, 02:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 CEST

Scheduled - Reason:
As part of regular maintenance, our engineers will upgrade the ESXi hosts in Amsterdam.

Impact:
Hosts will be upgraded one at a time. We do not expect any impact, but there may be brief network changes when servers move between hosts.

Checks:
After the upgrade, we will carefully monitor host performance, virtual switches, and capacity across the vCenter environment to ensure everything runs smoothly.

Rollback:
If any issues occur during the upgrade, the host will be restored by reinstalling ESXi and reapplying its configuration.

User actions:
No action is required.
Aug 19, 19:11 CEST