OCC Cloud Maintenance – UI & Backend Updates
Scheduled for Feb 25, 23:00 CET - Feb 26, 05:00 CET
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Scheduled
Reason:
Scheduled maintenance to deploy the latest CCaaS patches.
This update brings the platform to the latest software level, including improvements and fixes for the Agent UI, Admin, Admin Point, and backend services.
Impact:
No service impact is expected from the backend updates.
During this maintenance window, a refreshed Touchpoint Agent UI will be deployed to production, focusing on improved look, feel, and usability.
Customers using Email on the OCC Cloud platform will experience the updated UI immediately after the maintenance.
Other customers on the OCC Cloud platform will be gradually migrated to the new UI in the days following the maintenance.
Checks:
Post-maintenance validation will be performed to confirm that all services, including Agent UI and backend components, are operating normally.
Rollback:
In the unlikely event of issues, the maintenance changes can be reverted according to standard rollback procedures.
User actions:
After the maintenance is completed:
- Users must clear their browser cache to ensure all updates are applied.
- Users will be prompted to install a new ClientServices pack on their next login. Installation is required to receive all fixes and enhancements. Please be aware that admin rights may be required for installation.
- If the installation is skipped, the client will remain functional, but users may encounter error pop-ups until the update is completed.
- Organisations requiring an offline installation package should contact support to request this option.
Scheduled maintenance to deploy the latest CCaaS patches.
This update brings the platform to the latest software level, including improvements and fixes for the Agent UI, Admin, Admin Point, and backend services.
Impact:
No service impact is expected from the backend updates.
During this maintenance window, a refreshed Touchpoint Agent UI will be deployed to production, focusing on improved look, feel, and usability.
Customers using Email on the OCC Cloud platform will experience the updated UI immediately after the maintenance.
Other customers on the OCC Cloud platform will be gradually migrated to the new UI in the days following the maintenance.
Checks:
Post-maintenance validation will be performed to confirm that all services, including Agent UI and backend components, are operating normally.
Rollback:
In the unlikely event of issues, the maintenance changes can be reverted according to standard rollback procedures.
User actions:
After the maintenance is completed:
- Users must clear their browser cache to ensure all updates are applied.
- Users will be prompted to install a new ClientServices pack on their next login. Installation is required to receive all fixes and enhancements. Please be aware that admin rights may be required for installation.
- If the installation is skipped, the client will remain functional, but users may encounter error pop-ups until the update is completed.
- Organisations requiring an offline installation package should contact support to request this option.
This scheduled maintenance affects: OCC Online Contact Center (Agent application - Touchpoint, OCC Supervisor, OCC - Call Processing, OCC Cloud).