IVR and application issues
Incident
Report for Evolve IP EU
Resolved
The issue has been fully resolved.
We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected.
Thank you for your patience while we worked to restore full functionality.
We have completed monitoring and confirmed that all systems are operating normally. Affected customers have validated that services are functioning as expected.
Thank you for your patience while we worked to restore full functionality.
Monitoring
A fix has been implemented, and we are monitoring the results. Customers with an active calamity switch are advised to consider disabling it while we continue to monitor service stability.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified a potential cause of the issue and are implementing recovery actions aimed at restoring the affected services. We will provide further updates as our investigation continues.
Update
We are continuing to investigate the issue. Updates will be provided as they become available.
Investigating
We are currently investigating an issue affecting OBT and OCC telephony services. The impact includes IVR functionality and related applications.
This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available.
If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/
This incident is being treated with the highest priority, and we will provide further updates as soon as more information becomes available.
If you are experiencing this issue, please raise a case via our Self-Service Portal: https://selfservice.xtium.eu/
This incident affected: Online Business Telephony (OBT - Receptionist application, OBT - Callcenter application, OBT Connector, Portal, OBT - Call Processing, OBT - Peter Connects) and OCC Online Contact Center (OCC - Call Processing, OCC Cloud).