Incident – Calls May Be Disconnecting
Incident
Report for Evolve IP EU
Resolved
The incident affecting the OCC Cloud platform has been resolved. Services have been restored and are operating normally.
After implementing the fix, our engineers have monitored the platform for the past hour and all services are stable.
If you continue to experience any issues, please raise a support case with us so we can investigate further.
We apologize for the inconvenience caused and thank you for your patience.
After implementing the fix, our engineers have monitored the platform for the past hour and all services are stable.
If you continue to experience any issues, please raise a support case with us so we can investigate further.
We apologize for the inconvenience caused and thank you for your patience.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The root cause of the issue has now been identified, and our engineers are working on implementing a fix.
If you are still experiencing service issues, please raise a support case with us so we can track the impact.
If you are still experiencing service issues, please raise a support case with us so we can track the impact.
Investigating
We have identified an incident affecting the OCC Cloud platform which may cause calls to disconnect unexpectedly.
Our engineers are currently investigating the issue and working towards a resolution.
If you are experiencing service issues, please raise a support case with us so we can track the impact.
You may also activate your disaster recovery or failover routing if this option is available within your setup.
We will provide an update as soon as more information becomes available.
Our engineers are currently investigating the issue and working towards a resolution.
If you are experiencing service issues, please raise a support case with us so we can track the impact.
You may also activate your disaster recovery or failover routing if this option is available within your setup.
We will provide an update as soon as more information becomes available.
This incident affected: OCC Online Contact Center (Agent application - Touchpoint, OCC - Call Processing, OCC Cloud).