login issue OCC Cloud
Incident
Report for Evolve IP EU
Resolved
This incident has been resolved.
Monitoring
The issue with logging in and real-time data not being shown no longer appears to occur. Our tests did not reveal any problems, and we have received confirmation from multiple customers that all previously impacted functionalities are fully operational again.
Please continue to monitor and update your ticket if you still experience any issues.
Please continue to monitor and update your ticket if you still experience any issues.
Update
If you experience any issues related to this incident again, we kindly ask you to open a new ticket and include an example.
Investigating
We have received additional reports of the issue recurring. We are actively investigating this together with our vendor as a high priority.
Monitoring
A fix has been implemented for the issue impacting the ability to log in to the OCC Cloud environment, and we are monitoring the results.
Please retry logging in on Touchpoint.
Please retry logging in on Touchpoint.
Identified
Our vendor has identified the issue impacting the ability to log in to the OCC Cloud environment.
A fix is currently being implemented. We will share the next update as soon as possible.
A fix is currently being implemented. We will share the next update as soon as possible.
Investigating
We are currently investigating an issue affecting the ability to log in to the OCC Cloud environment, including Touchpoint.
This incident affected: OCC Online Contact Center (OCC Cloud).