The issue has been fully resolved. Following extensive monitoring and validation, inbound and outbound calling is operating as expected.
We appreciate your patience and understanding while we worked to restore normal service.
Posted Oct 23, 2026 - 00:40 CEST
Investigating
We are aware of an issue affecting inbound and outbound call setup. Our teams are actively investigating this with the highest priority. Further updates will be provided as they become available.
If you are experiencing this issue, please raise a support case via our Self-Service Portal: https://selfservice.xtium.eu/
Posted Oct 22, 2026 - 19:52 CEST
This incident affected: Microsoft Teams (Microsoft Teams direct routing), Voice Services (Service numbers, Geographical numbers, International numbers), OCC Online Contact Center (OCC - Call Processing), and Online Business Telephony (OBT - Call Processing).
