OCC Cloud Reporting and Chat Services Maintenance
Scheduled for Oct 28, 22:00 CET - Oct 29, 03:00 CET
Subscribe to Updates
Scheduled
Reason
The vendor will perform scheduled maintenance on the OCC Cloud platform to deploy application updates, fixes, and enhancements for the Reporting and Chat services.
Impact
During the maintenance window:
- Web chat sessions may experience brief interruptions or disconnections.
- Reporting services and Historical Reports will be unavailable.
- Voice services and call handling functionality will remain fully operational.
Checks
Following deployment, service health, reporting functionality, and web chat services will be validated to ensure the updates have been successfully implemented and all services are operating as expected.
Rollback
Should any unexpected issues be identified during or after deployment, the changes will be rolled back and the previous stable version of the platform will be restored.
User Actions
Important: Once the maintenance has been completed, users are advised to clear their browser cache and cookies before their next login. This will ensure that the latest application updates are loaded correctly and help prevent browser-related issues.
The vendor will perform scheduled maintenance on the OCC Cloud platform to deploy application updates, fixes, and enhancements for the Reporting and Chat services.
Impact
During the maintenance window:
- Web chat sessions may experience brief interruptions or disconnections.
- Reporting services and Historical Reports will be unavailable.
- Voice services and call handling functionality will remain fully operational.
Checks
Following deployment, service health, reporting functionality, and web chat services will be validated to ensure the updates have been successfully implemented and all services are operating as expected.
Rollback
Should any unexpected issues be identified during or after deployment, the changes will be rolled back and the previous stable version of the platform will be restored.
User Actions
Important: Once the maintenance has been completed, users are advised to clear their browser cache and cookies before their next login. This will ensure that the latest application updates are loaded correctly and help prevent browser-related issues.
This scheduled maintenance affects: OCC Online Contact Center (Agent application - Touchpoint, OCC Reporting, OCC Supervisor, OCC Cloud).