Emergency Maintenance OCC Cloud
Scheduled Maintenance
Report for Evolve IP EU
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Reason:
To ensure the continued stability and performance of our platform, our vendor will restart the social connector server used for chat.
Impact:
During the maintenance window, active chats may be temporarily disconnected, and new logins may not be accepted. Users who are already logged in will remain connected and are not expected to be affected.
Checks:
Run post-maintenance test plan to ensure services are back to normal.
Rollback:
This maintenance does not involve any changes that require a rollback procedure.
User actions:
No disruption is expected for logged-in users. If you experience any issues, please reconnect once the maintenance is complete.
To ensure the continued stability and performance of our platform, our vendor will restart the social connector server used for chat.
Impact:
During the maintenance window, active chats may be temporarily disconnected, and new logins may not be accepted. Users who are already logged in will remain connected and are not expected to be affected.
Checks:
Run post-maintenance test plan to ensure services are back to normal.
Rollback:
This maintenance does not involve any changes that require a rollback procedure.
User actions:
No disruption is expected for logged-in users. If you experience any issues, please reconnect once the maintenance is complete.
This scheduled maintenance affected: OCC Online Contact Center (Agent application - Touchpoint, OCC Cloud).