OCC7 Production Certificate Renewal (not affecting OCC Cloud)
Scheduled Maintenance
Report for Evolve IP EU
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Reason:
We need to renew the production domain (*.occ7.mtel.eu) certificate for OCC7, which is expiring on September 17th, 2025.
Impact:
Customers using the Dialer may need to refresh their Campaign Manager after maintenance.
After renewal of the certificate, the SSO agent might need to refresh their SSO website and re-login.
Checks:
Validate new certificate has been uploaded, test service functionality
Rollback:
Reinstate the expiring certificate to allow troubleshooting
User actions:
For customers using the Dialer: If the client Campaign Manager loses connection. You need to refresh your browser and re-login.
If the connection is lost for an SSO agent during maintenance, please refresh the SSO website and try to re-login.
We need to renew the production domain (*.occ7.mtel.eu) certificate for OCC7, which is expiring on September 17th, 2025.
Impact:
Customers using the Dialer may need to refresh their Campaign Manager after maintenance.
After renewal of the certificate, the SSO agent might need to refresh their SSO website and re-login.
Checks:
Validate new certificate has been uploaded, test service functionality
Rollback:
Reinstate the expiring certificate to allow troubleshooting
User actions:
For customers using the Dialer: If the client Campaign Manager loses connection. You need to refresh your browser and re-login.
If the connection is lost for an SSO agent during maintenance, please refresh the SSO website and try to re-login.
This scheduled maintenance affected: OCC Online Contact Center (Agent application - Touchpoint, OCC Dialer, OCC Reporting, OCC Supervisor, OCC - Call Processing).