Unable to handle calls or getting logged out

Incident Report for Evolve IP EU

Resolved

We have received confirmation from our customers that all impacted functionalities have been restored to their operational state.
We will therefore proceed to close this incident as resolved.

Posted Dec 01, 2025 - 13:39 CET

Update

Our vendor has implemented measures to resolve the issue, and we are seeing significant improvements. We are continuing to monitor the situation closely to ensure full stability.

Posted Dec 01, 2025 - 12:49 CET

Update

In order to solve the issues our vendor will be restarting some servers what may cause a drop of calls.

Posted Dec 01, 2025 - 12:13 CET

Investigating

We are currently investigating an issue where agents are unable to handle calls in Touchpoint and can be automatically logged out. We are investigating with high priority.

Posted Dec 01, 2025 - 11:58 CET

This incident affected: OCC Online Contact Center (OCC Cloud).