The issue has been fully resolved, and the Historical Reports portal is operating as expected. Thank you for your patience while we worked with the vendor to restore service.
Posted Oct 21, 2026 - 15:22 CEST
Monitoring
The vendor has confirmed that the issue has been resolved. Our validation checks have also verified that the Historical Reports portal is available and functioning as expected. We will continue to monitor the service to ensure ongoing stability and will provide further updates if necessary.
Posted Oct 21, 2026 - 12:44 CEST
Update
We are continuing to investigate the issue affecting Historical Reports. Further updates will be provided as soon as more information becomes available.
Posted Oct 21, 2026 - 11:13 CEST
Investigating
We are aware of an issue with the Historical Reports, where users receive an error message when accessing the portal. The issue has been escalated to the vendor as a high-priority incident and is currently under investigation. Further updates will be provided as soon as possible.
Posted Oct 21, 2026 - 10:01 CEST
This incident affected: OCC Online Contact Center (OCC Reporting).
