Major disruption affecting telephony services.
Incident
Report for Evolve IP EU
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Monitoring
We have implemented additional workarounds for affected call scenarios. Based on our observations, we believe the vast majority of scenarios are now covered, and service reachability has been restored. We will continue to closely monitor the situation and implement further mitigation measures where necessary.
Investigating
A workaround has been implemented, restoring reachability for a number of the affected phone numbers. Some numbers may still experience service disruption. We continue to closely monitor the situation and will implement additional mitigation measures where possible.
We are awaiting further updates on Odido's recovery efforts and will share additional information as soon as it becomes available.
We are awaiting further updates on Odido's recovery efforts and will share additional information as soon as it becomes available.
Identified
We have identified the cause of the disruption as a fibre network outage affecting one of our external connectivity providers.
The provider is working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
The provider is working to resolve the issue. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
Investigating
We are currently experiencing a major disruption affecting our telephony services. Customers may experience issues with incoming and outgoing calls.
Our technical teams are actively investigating the issue and working to restore services as quickly as possible.
We will provide further updates through this status page as soon as more information becomes available
Our technical teams are actively investigating the issue and working to restore services as quickly as possible.
We will provide further updates through this status page as soon as more information becomes available
This incident affects: Online Business Telephony (OBT - Device registrations, OBT - Webex, OBT - Callcenter Wallboard, OBT - Receptionist application, OBT - Call recording, OBT - Callcenter application, OBT - Reporting, OBT Connector, Portal, Ossmosis Portal, OBT - Call Processing, OBT - Peter Connects, OBT - DMS, OBT - Voicemail) and Microsoft Teams (Microsoft Teams direct routing).