OCC Cloud - UI Refresh Preparation and Replay Fix
Scheduled Maintenance
Report for Evolve IP EU
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Reason:
Scheduled maintenance will be performed by the vendor on the OCC Cloud platform to prepare for a future UI Refresh upgrade. During this maintenance window, a fix will also be applied to the Replay application.
Impact:
During the maintenance window agents may experience intermittent login and logout failures. Users who are already logged in are not expected to be affected.
Checks:
Service health, platform stability, login/logout functionality, and Replay application functionality will be monitored and validated during and after the maintenance activities.
Rollback:
If unexpected issues are encountered, the applied changes will be reverted and the platform will be restored to its previous stable state.
User actions:
No user action is required.
Scheduled maintenance will be performed by the vendor on the OCC Cloud platform to prepare for a future UI Refresh upgrade. During this maintenance window, a fix will also be applied to the Replay application.
Impact:
During the maintenance window agents may experience intermittent login and logout failures. Users who are already logged in are not expected to be affected.
Checks:
Service health, platform stability, login/logout functionality, and Replay application functionality will be monitored and validated during and after the maintenance activities.
Rollback:
If unexpected issues are encountered, the applied changes will be reverted and the platform will be restored to its previous stable state.
User actions:
No user action is required.
This scheduled maintenance affected: OCC Online Contact Center (Agent application - Touchpoint, OCC Reporting, OCC Supervisor, OCC Cloud).