Degraded Voice Services – BroadSoft Platform Receptionist/Callcenter application
Incident
Report for Evolve IP EU
Resolved
The incident has been resolved and services are operating normally.
We will proceed with closing this incident.
Once a detailed Root Cause Analysis (RCA) is provided by the carrier, it will be shared accordingly.
Thank you for your patience.
We will proceed with closing this incident.
Once a detailed Root Cause Analysis (RCA) is provided by the carrier, it will be shared accordingly.
Thank you for your patience.
Monitoring
The root cause has been identified and a workaround has been applied by the carrier.
As a result, the issue should be resolved and call traffic has been stabilizing since 13:30.
Intermittent disruptions may still occur, but the issue is expected to be fully resolved shortly.
We will continue to monitor the situation closely.
As a result, the issue should be resolved and call traffic has been stabilizing since 13:30.
Intermittent disruptions may still occur, but the issue is expected to be fully resolved shortly.
We will continue to monitor the situation closely.
Identified
Our carrier ODIDO has confirmed that there is a general outage on their network.
They are currently investigating the issue with the highest priority.
We will continue to monitor the situation closely and provide updates as soon as more information becomes available.
They are currently investigating the issue with the highest priority.
We will continue to monitor the situation closely and provide updates as soon as more information becomes available.
Update
Initial investigation indicates that the issue may be related to one of our Carriers.
We have engaged our carrier and are jointly investigating the situation to determine the root cause.
Further updates will be shared as soon as more information becomes available.
We have engaged our carrier and are jointly investigating the situation to determine the root cause.
Further updates will be shared as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Investigating
We are currently experiencing an incident on the BroadSoft platform with the Receptionist/Callcenter application.
As a result, inbound and outbound calls may be unexpectedly disconnected.
We are investigating the issue and will provide updates as more information becomes available.
As a result, inbound and outbound calls may be unexpectedly disconnected.
We are investigating the issue and will provide updates as more information becomes available.
This incident affected: Online Business Telephony (OBT - Webex, OBT - Receptionist application, OBT - Callcenter application, OBT - Call Processing, OBT - Peter Connects).