We continue to investigate this issue with the highest priority. Further updates will be provided as soon as more information becomes available. If you experience this issue, please raise a case via our Selfservice portal: https://selfservice.xtium.eu
Posted Oct 23, 2026 - 10:03 CEST
Investigating
We are currently experiencing a critical issue affecting the IVR platform.
Users may experience delays or disruptions, and resolution is expected to take longer than normal. Our teams are actively working to restore service as quickly as possible.
If you are impacted, please raise a case through the Self-Service Portal (https://selfservice.xtium.eu/) or contact our Helpdesk for assistance.
We will provide further updates as more information becomes available.
Posted Oct 23, 2026 - 08:18 CEST
This incident affects: Online Routing Manager (IVR application, System3.mtel.nl, ONS Broker) and Voice Services (Service numbers).
