Delay in menu audio being played OCC Cloud IVR

Incident Report for Evolve IP EU

Resolved

Following extensive monitoring, we have observed no further irregularities and consider the issue resolved. Should you experience any additional issues, please contact Client Support.

Posted May 26, 2026 - 16:20 CEST

Monitoring

The issue seems to be resolved. We kindly ask you to disable the emergency routing and check whether the issue has indeed been resolved. If the issue persists, please contact our Support team.

Posted May 26, 2026 - 12:09 CEST

Update

We continue to work closely with the vendor to investigate the issue. We will share updates as soon as they become available.

Posted May 26, 2026 - 11:08 CEST

Investigating

We are investigating an issue with incoming calls to OCC Cloud, where the IVR menu audio is being played with a considerable delay.

Posted May 26, 2026 - 10:07 CEST

This incident affected: OCC Online Contact Center (OCC Cloud).