Load Balancer Maintenance
Scheduled Maintenance
Report for Evolve IP EU
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Reason:
XTIUM will perform scheduled maintenance on the load-balancer platform to apply the latest security and application updates.
Impact:
No customer impact is expected as all load balancers are deployed in a high-availability configuration. The secondary load balancer will be upgraded and validated first, followed by a controlled failover and upgrade of the remaining node.
During the failover process, a user session may need to re-authenticate with an underlying service. Active workloads are expected to remain available throughout the maintenance window. In the unlikely event that an issue occurs during maintenance, a brief service interruption may be experienced while services are restored.
Checks:
Validate migrated configurations and load-balancer service health following completion of the upgrade.
Rollback:
If unexpected issues occur, XTIUM engineers will restore the previous configuration and work with application owners to restore normal service.
User actions:
No user action is required. If you experience a session interruption during failover, you may need to refresh your session or re-authenticate to the affected service.
XTIUM will perform scheduled maintenance on the load-balancer platform to apply the latest security and application updates.
Impact:
No customer impact is expected as all load balancers are deployed in a high-availability configuration. The secondary load balancer will be upgraded and validated first, followed by a controlled failover and upgrade of the remaining node.
During the failover process, a user session may need to re-authenticate with an underlying service. Active workloads are expected to remain available throughout the maintenance window. In the unlikely event that an issue occurs during maintenance, a brief service interruption may be experienced while services are restored.
Checks:
Validate migrated configurations and load-balancer service health following completion of the upgrade.
Rollback:
If unexpected issues occur, XTIUM engineers will restore the previous configuration and work with application owners to restore normal service.
User actions:
No user action is required. If you experience a session interruption during failover, you may need to refresh your session or re-authenticate to the affected service.
This scheduled maintenance affected: Online Business Telephony (OBT - Device registrations, OBT - Webex, OBT - Callcenter Wallboard, OBT - Receptionist application, OBT - Call recording, OBT - Callcenter application, OBT Connector, OBT - Call Processing, OBT - Peter Connects, OBT - Voicemail), Online Routing Manager (IVR application), Microsoft Teams (Microsoft Teams direct routing), and OCC Online Contact Center (OCC - Call Processing).